If you wish to return an item which falls within our terms & conditions policy, please firstly request a return.

To request a return

To begin your return, please notify us in writing at [email protected] or contact your local showroom.

Please include:

• Order number
• Items you wish to return
• Photos of your items (condition & packaging)

A member of our after sales team will be in touch within 48 hours regarding how to proceed with your return. Once a return has been confirmed you have 30 days to get the items back to us.

Please note:

Returned items must be in a resalable condition, this may affect your refund. Returns are assessed case by case when a return request is submitted.
Read our full terms & conditions here

Returning Items Within 30 Days

Eligible Easy Bathrooms products may be returned up to 30 days from the date of delivery for a full refund, exchange or credit. Items must be in full resalable condition with original undamaged packaging.

Excludes Tiles, Special Order Items, and perishables (such as Grouts & Adhesives) for further info on return exclusions please visit our Terms & Conditions page.

Returning Items Yourself

You can return items, at your own cost, directly to our distribution warehouse:
Easy Bathrooms, Peel Avenue, Calder Park, Wakefield, WF2 7UA

Returning Items to your local Showroom

Please note showrooms have limited storage space. Small items under 10kg may be returned to any of our nationwide showrooms free of charge. Larger Items over 10kg may be returned, however this will incur a £30.00 return fee. Unfortunately very large & bulky items cannot be returned to showrooms. Stores are unable to accept surplus tiles or unwanted tiles - we strongly recommend utilising our tile sample service before ordering full quantities. In cases where a tile return has been agreed it is the customers responsibility to return the tiles directly to our main warehouse in Wakefield, either at your own cost or via our collection service which is charged at £85.00.

Arranging a Collection

You can contact us to arrange a collection for your return. Collections are charged at £85.00 and we will contact you to arrange a suitable date. Please contact your local showroom or our after sales team for further information.
• Find your nearest showroom here
• Contact our after sales team on 0113 451 0543 or at [email protected]