A good experience - no issues

The showroom experience was good and were able to physically view all items which we bought. Delivery was on time and all items, some heavy, brought into the house. Delivery staff were friendly and efficient. Quality of all purchased (bathroom) items was good.

Lady in the shop was really helpful…

Lady in the shop was really helpful with sizing and instructions putting our sizes into her computer to give an idea. Bought a shower enclosure and I am really pleased with it. Delivery was excellent too.

Quick and Easy

Great team and great communication. Made sorting the bathroom a breeze.

Numerous choices. Very helpful staff.

Numerous choices. Very helpful staff. Excellent value for money, particularly the items on special sale. Only one real negative, no delivery. This may penalize people without access to suitable transport.

Great service from the Stratford on…

Great service from the Stratford on Avon team and look forward to purchasing more tiles soon

Great Customer Service and patience

Had quite a few items to order for 4 bathrooms and staff took us through ordering each item and designed the bathrooms. Also, when we had to return items due to changing them or a mistake in the order, the process was very smooth. Overall due to the amount of items ordered and complexities, each stage of the process was excellent.

Slightly mixed experience but the installation quality and finish is 5 star

Mixed experience. Firstly the initial sell with Will was fine. Nice helpful chap. Process was fine. Then we paid a deposit which was quite a lot for 2 bathrooms. The time from paying to getting an installation date confirmed felt long and we had to chase it up which was disappointing. We were told the team that was doing the installation was no longer available so they’ve got someone else, “but they’re very good”. That didn’t really fill me with confidence. Then we had to go through the detailed order list to make sure it was accurate, if anything is missing wrong it could be our fault etc etc. The whole balance has to be paid in advance of the installation which I wasn’t comfortable with at all. I felt we were chased too much for the money. We were on holiday abroad and had problems accessing our money because of it so it took us some time to get it sorted, I felt a bit badgered by all the calls for the money. Then came the actual installation - AK & Team were outstanding! Arrived 7.45am daily, worked until 6-8pm each night, little break in between, 2-4 people working each day. Clean, polite, tidy, hard working guys, worked brilliantly as a team. Stripped out 2 leaky damp bathrooms, channelled out, plumbing, electrics, the lot all done in 6 days. They were amazing and couldn’t fault a thing. Would highly recommend them. The quality and finish of both bathrooms is exceptional. Collection of the waste within 7 days - this was interesting. 3 huge full Hippo bags. Easy bathrooms/Hippo sent a lady in a transit van to collect them. She empties them by hand, even in 38 degrees! My husband help the poor girl do ours. She only took 1 bag as the van was full so the other 2 bags are still here. This bit of the systems doesn’t work at all, I was expecting a lorry with a grabber that picked the bags up and took them away. It isn’t that.

Everyone very helpful

Everyone very helpful

The staff are amazing

The staff are amazing! Jennie helped us choose most of the things we needed for our new bathroom! All the products were high quality and the colour choice was amazing. Thank you for everything!

The welcome we had as soon as we…

The welcome we had as soon as we entered the showroom was polite and professional,the knowledge and patience shown by Morgan (didnt realise she was the manager at the time of the first visit) was absolutely brilliant and it was her that made us want to buy from you,we went back a few more times to double check things and Morgan showed what customer service is all about!! Keep hold of her she did your company proud The delivery was also smooth and on-time and the driver also very polite and helpful