Yes, we offer a completely free bathroom design service. You’ll have a one-to-one consultation with one of our designers, who will create a bespoke 3D design based on your ideas, measurements and chosen products.

Your design is intended to help you visualise how your new bathroom could look and how products may work within the space. Please note that all designs are for illustration purposes only and are subject to final checks, site conditions, accurate measurements and installation requirements. Some details may need to be adjusted before or during installation.

You can book an in-store or virtual appointment with one of our designers. Alternatively, you can use our free 3D online bathroom planner to design your space yourself.

Many people will book their installer prior to placing their order but this will cause issues if there are any delays in delivery or if you have received an item and have decided to change your mind about it. We therefore recommend you book your installer roughly two weeks after the estimated delivery date - giving you time to receive the goods and inspect the items prior to installation.

Yes, you can book an appointment both in-store and virtually for assistance.

Although our customer services staff are only available between 9am and 5pm Monday to Friday you can still contact us out of hours via email at [email protected] or by sending a message through our web chat service. Alternatively, you can contact your local Easy Bathrooms showroom.

Yes, of course! We can send you a free tile and bathroom brochure in the post, or if you prefer, you can download a PDF version directly from our website.

Product dimensions can be found within the images for a detailed view, as well as in the product specifications on each product page.

Orders placed online or via telephone have 14 days starting from the day after delivery to inform us that you wish to cancel your order and return the goods. You must inform us in writing to [email protected] or by phone 0330 660 1120. Please note, 'made to order' items cannot be cancelled or returned as unwanted. For more information visit our Terms & Conditions page.

We accept a range of payment options to make your shopping experience as easy as possible. These include:
Visa, Mastercard, Apple Pay, PayPal, Klarna, and V12 Finance.

Yes, you can collect your order from any of our 150+ nationwide showrooms. Just select your preferred showroom and collection date at checkout. Please note that we cannot offer next day collections.

If you wish to return your purchase and it falls in line with our Terms and Conditions you will have to contact customer services prior to sending the item back. In most cases you will be responsible for returning the item back to us yourself - but you may be eligible for a free return. All instructions on how to send the item back will be supplied by customer services.

Orders can be modified or updated until the picking process begins. To make changes to your order, please contact us immediately by calling 0330 660 1120 or emailing [email protected].

Yes, we offer free tile samples. For bathroom products, you can visit any of our 150+ showrooms to see the items and room sets in person.

If the item is listed as out of stock it may mean that there is a lead time of around 6-8 weeks. If you are prepared to wait for the stock to arrive you can place an order for the item by calling customer services on 0330 660 1120, who will inform you of the estimated delivery time prior to you confirming your order.

Delivery charges depend on the size of your order.
Small items start from £6.95, medium deliveries are £45, and large deliveries are £85.
For heavier or bulkier orders that require a 2-man delivery service, charges range from £100 to £120, and these are scheduled by phone.

Showroom collection is free for small orders. Large items occur a fee of £30 and some larger orders cannot be collected from store.

Standard delivery typically takes 3 to 5 working days. We also offer next-day delivery for certain items.

Yes, we offer next-day delivery to UK mainland addresses on all in-stock items from our distribution warehouse. To qualify for next-day delivery, orders must be placed before 11:30am (excluding weekends and bank holidays). Terms and conditions apply.

We offer an all-day delivery service, so specific time slots can't be requested. However, you're welcome to call us on the day of delivery for an estimated time of arrival (ETA).

You can track your delivery if it's sent via a courier, and you’ll receive tracking details. If your order is being delivered on one of our own vans, tracking isn’t available, but you can call us on the day of delivery for an update.

On the day of your delivery, our drivers will aim to call you up to an hour before arrival. For smaller deliveries, you may receive a text with your delivery time slot on the day.

If your order has not arrived, please contact us via email at [email protected] or call us on 0330 660 1120. Please note, courier delays may occur, but we will assist you in tracking your order and resolving any issues.

Please note that our delivery service is a 1-man assist, providing kerbside drop only. It’s important to ensure that someone able-bodied is present on the day to receive the delivery and check that everything is correct. Our drivers will contact you an hour before the delivery is due. A redelivery fee may be incurred if the delivery is failed. 

If you notice any damage to your items, please get in touch with us as soon as possible. Any issues caused during transit or manufacturing must be reported within 48 hours of receiving your order. For full details on how to report damage and request replacements or refunds, please refer to our Terms and Conditions page.

We have over 150+ showrooms nationwide. Find your local showroom here.

Use our store finder to find your nearest Easy Bathrooms showroom and information. You can also check opening hours, services and facilities available at our showrooms.

Both our showrooms and our website operate the same pricing policy so there should not be any difference in price between the two.

We have over 150+ showrooms nationwide, and we also offer virtual appointments for your convenience. To stay updated on the latest news, including new showroom openings, be sure to check out our blog page or subscribe to our newsletter.

Most of our stores have a dedicated trade area, where you can skip the queues. Joining our Easy Bathrooms Trade scheme you’ll have access to exclusive trade prices and offers, giving you even more money in your back pocket. Find out more.

Yes, we do offer an installation service. Once you’ve designed your dream bathroom, you can choose to have it installed by one of our trusted installers. The whole process is managed by your own dedicated project coordinator, making it a smooth and hassle-free experience. Find out more information.

Throughout your installation, you can address any concerns or any questions to your Easy Bathrooms project coordinator. They are fully equipped to assist and resolve any queries you may have.

Your installer will contact you prior to your installation date to confirm a time of arrival.

Your approved Easy Bathrooms installer will require a clear working space, so please ensure all cupboards are emptied before removal begins. Any necessary preparatory work should be completed beforehand to prevent delays. Your dedicated project coordinator will discuss all details with you ahead of the installation and address any questions you may have.

A full bathroom installation includes expert planning and design, removal of your old bathroom, plumbing, plastering, electrics, and joinery to the highest standards. We also handle the installation of flooring, fixtures, cabinets, and countertops, followed by professional tiling and wall finishes to complete the look.

Our bathroom installations typically take around 10 days, providing a seamless and stress-free experience from start to finish.

If you’re unsure as to what your new bathroom would cost, visit your local showroom for a FREE no obligation quote. Find your nearest Easy Bathroom & Tile store here. Alternatively, if you prefer not to visit in person, we offer free online appointments where we can meet virtually to provide you with a quote for your new bathroom, including installation.

We recommend waiting to book your installer until after your order has arrived and you've had a chance to check everything over. While some customers do book in advance, this can lead to issues if there are any delivery delays or if you change your mind about a product. To avoid disruption, we suggest scheduling your installer around two weeks after your estimated delivery date. This gives you plenty of time to receive and inspect your items before installation.

You can choose between:

In-store appointments – Visit one of our showrooms to see products in person and work with our designers.

Virtual appointments – Speak to our team via video call from the comfort of your home.

We recommend booking at least a few days in advance to secure your preferred time slot.

You can book an appointment by filling out our online booking form. Once submitted, a member of our team will be in touch to arrange the details with you.

Most appointments last 45–60 minutes, depending on the complexity of your project.

Yes – our 3D design service is completely free when you book an appointment.

No. There’s no obligation to buy – you’re free to take your design away and decide in your own time.

Yes, our Virtual Design Service is completely free. You’ll receive professional plans, 3D visuals, and expert advice at no cost.

Our expert design consultants will:

• Discuss your bathroom goals, style preferences, and budget
• Use our free 3D design service to create a custom plan for your space
• Answer any product questions
• Provide information on supply-only options or our full supply-and-installation service

No appointment is required — you're welcome to visit and browse the showroom at your own pace. If you'd like personalised advice or a design consultation, we recommend booking in advance to ensure a team member is available to assist you.

Our Virtual Appointment & Design Service allows you to work with one of our expert bathroom designers remotely. We’ll help you create your perfect bathroom design using detailed plans, 3D visuals, and product recommendations — all from the comfort of your home.

Book your free virtual design appointment.
We’ll discuss your requirements via video call, phone, or email — whichever suits you best.
You’ll provide measurements, photos, or plans of your space.
Our designer will create a tailored bathroom design, including layout suggestions and product options.
We’ll send you detailed visuals, plans, and a no-obligation quote.

To create an accurate design, we’ll need the following measurements:
Overall room length, width, and height
Positions of doors and windows (including sizes and how they open)
Location of existing fixtures (toilet, basin, shower, bath)
Positions of soil pipes, radiators, and boilers (if relevant)
Any sloped ceilings, boxed-in areas, or awkward angles


Don’t worry — we’ll send you a simple measuring guide and are always on hand to help if you’re unsure about anything!

Absolutely! You’re welcome to visit any of our 150+ showrooms nationwide to view products, samples, or finalise your order.